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Customer Care

SHIPPING & HANDLING

Orders placed online will ship within 1-2 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

*Please note we are not responsible for any delays that may be caused by carrier after the product has been picked up from our offices, we are unable to guarantee the final delivery day. 


POSTAL RATES

US Orders

All standard domestic orders are sent via USPS, UPS or Fedex and typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email. 

All express 1 and 2 day orders are shipped via USPS, UPS, or Fedex. Express orders need to be placed by 12pm CST to ship same day otherwise all orders placed after 12pm CST will be shipped out the following business day.

Orders are shipped to the address provided, Parc is not responsible for delays, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at parc.onlineorders@gmail.com. 

By submitting an order, you agree to these conditions.


Minneapolis In-Store Pick Up 1-2 Business Days FREE
Free Standard Flat Rate  2-5 Business Days FREE on all orders over $100
Standard Flat Rate  2-5 Business Days $7 Flat Rate for orders under $100
Two Day  2 Business Days $30
One Day  1  Business Day $45

  

International Orders
We charge a flat rate of $45 for international shipping. Shipping delivery dates are based on region/country. All international orders are sent via USPS priority international.

If you would like to upgrade to a different shipping option, please email parc.onlineorders@gmail.com to arrange for FedEx, UPS or USPS - additional fees may apply.

Parc is not responsible for delays caused by carrier, stolen or damaged packages, or any costs incurred by customs and the buyer's responsibility. International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Parc has no control over these charges and cannot predict what they may be. It is the customer's responsibility to pay any additional charges for customs clearance and to clear the package from customs.

 

By submitting an order, you agree to these conditions.


PAYMENTS

We accept VISA, MasterCard, American Express, Discover and Paypal payments.

Applicable sales tax will be applied to all orders shipped within Minnesota only.

ORDER STATUS

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive a shipping confirmation via email once the shipment has been completed. Please allow 24 hours for the carrier to update their records before you begin to track your order.


IN STORE PICKUP

Free in store pickup is available at our NE Minneapolis location, please use online code "INSTORE" or choose Local In-Store Pick Up shipping option to apply free shipping. We will contact you via phone or email and let you know when your item(s) are ready for pickup and typically take 1-2 business days to process.  All in-store pick up orders must be picked up within 7 days of ordering. Online confirmation of order must be present for pick up. Anything ordered after 3 p.m. CST will result in next business day processing. Please call 612-353-4966 if you need expedited pickup, we'll do our very best to accommodate all expedited in store pickup orders. 


RETURNS & EXCHANGES

We want you to be truly satisfied with your order and we're happy to offer a refund for full priced items within 7 days of the delivery date, provided they are unworn in their original condition, and with all original labels and hang tags attached. After 7 days, items may be returned for store credit within 30 days of purchase or ship date. The customer is responsible for return shipping costs.

EXCHANGE If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item.

PROMO CODE SALES and any other type of promotional discount sale is eligible for store credit or exchange only within 30 days of purchase. 

REFUNDS will only be issued for full priced items within 7 days and with an RA number. 

FINAL SALE items may not be returned for any reason. Final sale items include apothecary, intimates and all items ending in .99 are final sale.


 HOW TO RETURN YOUR ITEM(S)

        1. Contact us by email at parc.onlineorders@gmail.com within 7 days of your orders ship date to obtain your RA (Returns Authorization) Number. Include your name, order number, the item you are returning.

        2. To return your item by mail, please include the invoice with your return order and package up your return items securely and post the parcel back to us, using your preferred shipping service. Remember to use a reliable service with tracking as the goods are your responsibility until they arrive back to us.

        3. To drop off your online purchase at the store, please include the invoice and it will be processed separately by our online operations department (not in stores) in 1-3 business days.
Parc
Attn: Returns
212 North 2nd Street #102
Minneapolis, MN 55401

 

Upon inspection of the returned items, you will receive your return within 3-5 business days. We have the right to deny any items that do not meet our returns standards. By purchasing from parcboutique.com, you agree to these terms and conditions.


PROMO CODE SALES

All sales using a promo code are eligible for store credit or exchange only within 30 days of purchase. Promo codes cannot be combined with any other offers and not valid on previous purchases.


GIFT CARDS

PARC e-gift cards may be purchased online and a gift card code will be emailed to the recipient and redeemable online only. Gift cards never expire.

PARC in store gift cards are valid in-store only and cannot be redeemed at parcboutique.com.

PRIVACY & SECURITY

Parc respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at contact@parcboutique.com or mailing us at:
parcboutique
212 North 2nd Street #102 Ave Minneapolis Minnesota US 55401

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at thao@parcboutique.com or by mail at
PARC
[Re: Privacy Compliance Officer]
[212 North 2nd Street #102 Minneapolis, MN 55401]