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Customer Care

SHIPPING & HANDLING

Orders placed online will ship within 1-2 business days of purchase, excluding weekends and holidays. If delays are expected with your order, you will be contacted via email.

Holiday Shipping Cutoff Dates & Times For Domestic Orders

Shipping Order Placed On To Be Delivered Before December 25th, 2016*
USPS Priority Mail Tuesday, December 19th, 2016 at 5pm Saturday, December 23rd, 2016
Fed Ex 2 Day Air Wednesday, December 20th, 2016 before 3pm Friday, December 22nd, 2016
Fed Ex Next Day Air Thursday, December 21st, 2016 before 3pm Friday, December 22nd, 2016


*Please note we are not responsible for any delays that may be caused by carrier after the product has been picked up from our offices, we are unable to guarantee the final delivery day. 


POSTAL RATES

US Orders

All standard domestic orders are sent via USPS first class or priority and typically arrive within 2-5 business days from shipped date. Once orders have been shipped, you will receive a tracking number via email. 

All express 1 and 2 day orders are shipped via Fed Ex Express. Express orders need to be placed by 2pm CST to ship same day otherwise all orders placed after 2pm CST will be shipped out the following business day.

USPS First Class or Priority 2-5 Business Days FREE on all orders over $100
USPS First Class or Priority 2-5 Business Days $7 Flat Rate for orders <$100
Fed Ex 2 Day Air  2 Business Days $30
Fed Ex Next Day Air  Next Business Day $40

 

Orders are shipped to the address provided, Parc is not responsible for delays caused by USPS, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. If you'd like to add insurance or signature confirmation on your package please email us at parc.onlineorders@gmail.com.


International Orders
We charge a flat rate of $35 for international shipping. Shipping delivery dates are based on region/country. All international orders are sent via USPS first class international, which does not include tracking or order insurance.

If you would like to upgrade to a different shipping option, please email parc.onlineorders@gmail.com to arrange for FedEx / USPS priority which includes tracking information (additional fees apply).

Parc is not responsible for delays caused by carrier, stolen or damaged packages, or any costs incurred by customs and the buyer's responsibility. International shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Parc has no control over these charges and cannot predict what they may be. It is the customer's responsibility to pay any additional charges for customs clearance and to clear the package from customs.

PAYMENTS

We accept VISA, MasterCard, American Express, Discover and Paypal payments.

Applicable sales tax will be applied to all orders shipped within Minnesota only.

ORDER STATUS

You can view and track your order status by signing into your account and selecting purchase history.  You will also receive a shipping confirmation via email once the shipment has been completed. Please allow 24 hours for the carrier to update their records before you begin to track your order.


IN STORE PICKUP

Free in store pickup is available at our NE Minneapolis location, please use online code "INSTORE" to apply free shipping. We will contact you via phone or email and let you know when your item(s) are ready for pickup.  All in-store pick up orders must be picked up within 7 days of ordering. Online confirmation of order must be present for pick up. Anything ordered after 5 p.m. CST will result in next business day processing. Please call 612-353-4966 if you need expedited pickup, we'll do our very best to accommodate all expedited in store pickup orders. 


RETURNS & EXCHANGES

We want you to be 100% satisfied with your order and we are happy to offer a refund within 7 days for full priced items for any unsuitable items, provided they are unworn and in their original condition, with all original labels and hang tags attached. All refunds exclude original shipping costs. If you wish to EXCHANGE for a different style, we ask that you request a refund and place a new order for the new item

FINAL SALE items may not be returned and are not subject to price adjustments. Final sale items include  apothecary, intimates, magazines, and all items ending in .99 are final sale.

REFUNDS will only be issued for full priced items. Items in the sale section or purchases made using a discount code may only be returned for store credit or exchange.

PRICE ADJUSTMENTS are only offered within 2 days of the order in the form of store credit.


 HOW TO RETURN YOUR ITEM(S)

  1. Contact us by email at parc.onlineorders@gmail.com within 7 days of your order’s ship date to obtain your RA (Returns Authorization) Number. Include your name, order number, the item you are returning.

  2. To return your item by mail, please include the packing slip receipt with your return order and mail your items to the address below:

Parc
Attn: Returns
320 East Hennepin Avenue
Minneapolis, MN 55414

 

  •  Package up your return items securely and post the parcel back to us, using your preferred shipping service. Remember to use a reliable service as the goods are your responsibility until they arrive back with us.
  • Upon inspection of the returned items, you will receive your refund via the same means used to make your purchase within 3-5 business days.

To return your online purchase to the store, you must bring in your packing slip receipt or we will not be able to process the return.

We have the right to deny any items that do not meet our returns standards. By purchasing from parcboutique.com, you agree to these terms and conditions.


GIFT CARDS

PARC e-gift cards may be purchased online and a gift card code will be emailed to the recipient and redeemable online only. Gift cards never expire.

PARC in store gift cards are valid in-store only and cannot be redeemed at parcboutique.com.

PRIVACY & SECURITY

Parc respects your privacy and takes great care to safeguard information in our possession. Your personal information and order history will never be sold to a third party.